Shipping & Returns
Every Pinai piece is handcrafted and dispatched with care from Jaipur. Here's everything you need to know about delivery, returns, and keeping your piece beautiful.
Domestic orders
| Detail | Information |
|---|---|
| Processing time | 1 – 2 business days after order is confirmed |
| Delivery time | 3 – 7 business days from dispatch |
| Shipping cost | Free — included in the price of every product |
| Payment | Prepaid only. We do not offer Cash on Delivery (COD). |
| Tracking | A tracking link will be shared via email once your order is dispatched |
| Pin code coverage | We ship to most pin codes across India. If your pin code is not serviceable, we will notify you within 1 – 2 business days of placing your order. |
Prepaid orders only. We currently accept prepaid payments only and do not offer Cash on Delivery. This allows us to process and dispatch your order faster, and ensures your handcrafted piece is reserved specifically for you.
International orders
| Detail | Information |
|---|---|
| Processing time | 1 – 2 business days after order is confirmed |
| Delivery time | 15 – 45 business days from dispatch, depending on destination and customs clearance |
| Shipping cost | Calculated at checkout based on your country and order weight |
| Customs & duties | Import duties and taxes are the buyer's responsibility, payable to your country's customs authority at the time of delivery |
| Tracking | International tracking provided. Updates may be less frequent once the shipment leaves India. |
Please note — current shipping delays. Due to ongoing geopolitical uncertainty affecting international freight and customs routes, delivery timelines for some countries may be longer than usual. We recommend allowing additional time beyond the estimated window. We will keep you informed if your shipment is significantly delayed.
A note on import duties & taxes. These charges are set by your country's customs authority and are entirely outside our control. The amount varies by destination country and the type of product being imported. We are unable to predict, estimate, or be held liable for these charges. We recommend checking your local customs guidelines before placing an international order.
Our returns policy
Items not eligible for return: Items that have been used, washed, or have had labels removed. Items not in their original packaging. Items purchased during a sale or promotion.
How to initiate a return
We'll make it right
We take great care in packing every order. In the rare event that your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Report damaged items within 48 hours. Email us at hello@pinaihome.com with your order number and clear photographs of the damage or issue. Reports made after 48 hours may not be eligible for a replacement. This applies to both domestic and international orders.
We will replace the item at no additional cost to you, including shipping. If the exact item is no longer available, we will offer you a store credit or an exchange for a product of equal value.
Keeping your Pinai piece beautiful
Hand block-printed textiles develop character with time and gentle care. Slight variations in print registration and colour are inherent to the handmade process — these are not defects, but marks of the human hand behind your piece.
Still have questions?
We're a small team and we read every message. Reach out and we'll get back to you within 2 business days.
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