TERMS AND CONDITIONS
We at pinai.in ensure a Secure and Risk-free experience for all our customers.
This document which explains the Terms and Conditions applicable for the use of our website www.pinai.in has been written in an easy to understand and transparent manner.
Please read the contents carefully every time you use our website to purchase any products.
The information and personal details that you provide us shall be deemed correct and corresponding to reality. Therefore, by using this website you agree to the processing of information in accordance with our Privacy Policy.
However, if you do not agree with the Terms & Conditions as well as our Privacy Policy, kindly refrain from using this website.
PRIVACY
To understand our business practices, you should review our Privacy Policy here https://pinai.in/privacy-policy
SITE ACCESS
WWW.PINAI.IN grants you limited permission to access and use this site for personal use. We do not give permission to download or modify any part of it. Limited permission does not allow any commercial use of this site or its contents, any data gathering, downloading, or copying of account information for the benefit of another merchant.
No portion of this site (including images, text, form, or page layout) may be copied, duplicated, reproduced, sold, visited, or otherwise exploited for commercial purposes without the express written consent of www.pinai.in.
Please note that any unauthorized use of this site terminates the permission granted by www.pinai.in without prejudice to any other remedy provided by applicable law or these Terms & Conditions.
ELECTRONIC COMMUNICATION
By visiting our site www.pinai.in you consent to receive communications from us electronically; through emails or posting notices on this site.
It is our policy to decline unsolicited suggestions and ideas. However, any such ideas, suggestions, inquiries, feedback, or information you may provide us will be treated as non-confidential and non-proprietary.
COPYRIGHT
All text, images, digital downloads, compilations, icons, logos, software, and graphics on this site are the property of www.pinai.in.
SERVICE AVAILABILITY
Delivery service for products offered on this website is available across India.
SHIPPING / DELIVERY
All our products are shipped door to door from our warehouse in Jaipur, Rajasthan to your provided shipping address via courier.
A. Domestic orders:
1. Delivery Time:
- Processing an order takes 2 working days and delivery takes 4 -7 Working days nationwide.
2. Delivery Charges:
- We offer FREE SHIPPING for all orders across India (Zone In-Reach only).
(NOTE – The term Working Days does not include National holidays, Sundays or Bank Holidays)
OUT OF REACH:
We use a third-party service for shipping our orders, they provide services across almost all PIN Codes nationwide. Unfortunately, there are some areas which are ODZ (Out of Delivery Zone), in such instances, we will inform you within 3 working days. You will have the option to cancel the order and get a refund or give us an alternative address which is not in an ODZ.
DELAYS IN SHIPPING:
Delays in shipping may occur for various reasons. (Refer ‘Events Beyond Our Control’ )
CANCELLATION OF ORDER DUE TO DELIVERY:
- Our courier service will attempt to deliver the order 2 times at the delivery address. However, if the package is not deliverable due to reasons not attributable to us, the package will be returned to the Head Office Warehouse in Jaipur, Rajasthan.
- On receiving the package we will attempt to contact you via phone and email. However, if we cannot get in touch with you we shall consider the order as Terminated and refund the amount within 30 days of the Termination of the order.
PRICING AND PAYMENT
- The prices displayed on our website include GST (Goods & Service Tax)
- Shipping for Domestic orders is free of cost.
- All prices will be mentioned on our website and presumed correct, except in the case of an obvious error. If such an error is discovered, we are not obligated to provide you with the product at the incorrectly displayed lower price, we will inform you within 3 working days and give you the option of confirming or canceling your order. If you choose to cancel, we will refund the amount due within 15 days of cancellation. However, if you choose to continue with the order at the corrected price, we require you to place a new order. The previous order will be canceled and the amount will be refunded.
- Once you have completed your purchase, follow the payment process, and verify the information requested.
- Before final payment, you can modify the details of your order at any given time.
- To minimize the risk of non-authorized access, your credit/debit card details will be encrypted to allow due and payable payment immediately at the time of placing your order.
- When you click “Authorize Payment”, you are hereby confirming that the credit card is yours.
- Credit/debit cards are subject to verification and authorization by the card issuing authority.
- If for some reason the payment is not authorized, we shall not be liable for any failure or delay to deliver and will consider the order as canceled.
- We do not accept Bank cheques.
Payment Methods:
We accept payment via.-
- Pay U India (All Credit & Debit Cards, Paytm, Freecharge, MobiKwik, HDFC PayZapp & Airtel Money)
- Stripe (Mastercard, VISA, AMEX, Apple Pay)
CANCELLATION POLICY
An order can only be canceled before it is processed, customers need to email us at [email protected] or call us at +91 9829494666 for placing a cancellation request.
At www.pinai.in we reserve the right to refuse to cancel an order if the order has been processed and dispatched.
We will get back to you within 24 hours of receiving your cancellation request.
EXCHANGE / REFUND/ RETURN POLICY
1.EXCHANGE: (ONLY VALID FOR DOMESTIC ORDERS)
Eligibility-
Your purchase is eligible for exchange if it meets the following requirements-
- If the product you received is damaged.
(Please share a photograph of the damaged product at [email protected] within 7 days of receiving the product.)
- If the product you ordered needs to be exchanged in size.
(If the new size requested is out of stock, we will issue a coupon code which will be valid for 6 months. This coupon code can be used to make a purchase for the same value or higher from our online store)
- If you don’t like the style of the product that you received.
(In this case, we will issue a coupon code which will be valid for 6 months and can be used to make a purchase of the same value or higher. We will not limit your options, you will be able to choose from our complete online collection)
Policy-
- If your order is eligible for Exchange kindly inform us of the problem by sending us an email at [email protected] within 7 days of receiving the order. Our customer care team will get back to you within 48 hours.
- Products bought online cannot be exchanged in stores.
- The Exchange Process takes 9-18 days
- If your order is eligible for Exchange, we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email.
- Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
- We allow multiple size exchanges if we have available stock in your required size.
- If the size you want in exchange is Out of Stock™, you will be issued a coupon code which will be valid for 6 months. The coupon code issued can be used to make a purchase from our complete online collection for the same value or higher.
- All courier charges for exchanges will be borne by us.
2. RETURN/REFUND: (VALID FOR DOMESTIC ORDERS)
Eligibility-
Your purchase is eligible for a refund if it meets the following requirements-
- In the event that you receive a product that is Damaged or Defective.
- In the case that we send the wrong style or size of a product from the one ordered.
Policy-
- If your order is eligible for Return/ Refund kindly inform us of the problem by sending us an email at [email protected] within 7 days of receiving the order. Our customer care team will get back to you within 48 hours.
- Products bought online cannot be returned in stores.
- The Refund Process takes 10-15 days
- If your order is eligible for Return we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email.
- Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
- All courier charges for return will be borne by us.
- PINAI reserves the right to inspect a returned product before processing the refund.
- In case of a Refund, the amount will be refunded using the same online mode of payment through which it was originally made within 15 days of the request being verified and subject to the issuing bank’s policy.
SALE PERIOD
- We do not accept exchange and return on discounted products.
- We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
- All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
- In case the product you received is damaged or in the wrong style from the one ordered. Please contact us via email at [email protected]
PRODUCT PROPERTIES / WASH CARE/ SIZING
- Our products are handmade and involve various natural processes due to which you may find subtle variations in color, finish, and overall look.
- We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. However, there might be a minor color difference between the product you see on our website and the original product due to the different display settings of your screen or monitor.
- All our products have specific wash care instructions that are displayed on every product page on our website. The instructions are also mentioned on labels that are stitched inside the garments. The wash / dry clean instructions must be followed very carefully.
INVOICE
A physical Invoice will be provided to you along with the products when the product is delivered and an Electronic copy will be emailed to you when the order is confirmed.
MEMBERS CHECKOUT
- The Members Checkout feature makes it easier to shop on this website.
- This option is available when you register as a member.
- You will not be required to enter shipping, billing and payment details every time you choose to make a purchase.
- This way your card details, number, holder name, the expiry date will be saved exactly as it appears on the card. We will not save your CVV/Security Code.
- If you save information of more than one card, the one most recently saved will be charged by default.
INDEMNIFICATION
You agree to indemnify and shall not hold PINAI (and its directors, employees, consultants, licensors, agents, shareholders, and affiliates) for any claims, damages, costs and expenses, liabilities, losses, demands including attorneys fees caused by or arising out of claims based upon your actions or inactions from use of this website.
APPLICABLE LAW
By visiting www.pinai.in. you agree that the laws of India, under the jurisdiction of the Rajasthan High Court without regard to principles of conflict laws, will govern these Conditions of Use and any dispute of any sort arising between you and PINAI or its affiliates.
DISPUTES
Any dispute relating in any way to your visit to www.pinai.in or to products you purchase through www.pinai.in shall be submitted to confidential arbitration in Jaipur, Rajasthan, India.
PINAI may seek injunctive or other appropriate relief from any court in India and you hereby consent to the exclusive jurisdiction and the venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act.
The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
RIGHT TO CHANGE
www.pinai.in reserves the right to make changes on our site, policies, and Terms of Use at any given time without prior notice. For this reason, we encourage you to review our terms and conditions before using our website.
DISCLAIMER
This site is provided by www.pinai.in on an “as is” and “as available” basis.
PINAI makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.
You hereby expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, www.pinai.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
PINAI does not warrant that this site, its servers, or email sent from www.pinai.in, are free of viruses or other harmful components.
www.pinai.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
While we try and ensure that the details, descriptions, and prices of products displayed on the website are accurate, errors may occur. We, therefore, reserve the right to correct such errors, inaccuracies, or omissions and to change or update information at any time without giving prior notice of the same.
We also reserve the right to refuse to fulfill any order that you may place based on such erroneous, inaccurate, or out-of-date information regarding pricing, shipping, payment, or return policies.
To the maximum extent permitted by applicable law, www.pinai.in assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of the content displayed on the website (ii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein (iv) any interruption or cessation of transmission to or from the website and/or (v) any bugs, viruses or the like that may be transmitted to or through our website by any third party.
EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control (Force Majeure).
Force Majeure shall include any act, event, failure to exercise, omission, or accident that is beyond our reasonable control including among others, the following :
- Strike, lockout, or other forms of protest.
- Civil unrest, revolt, invasion, terrorist attack, terrorist threat, war (declared or not) or threat or preparation of war.
- Fire, explosion, storm, flood, earthquake, collapse, endemic, pandemic, or any other natural disaster
- Inability to use trains, ships, aircraft, motorized transport, or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
- Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains ineffective and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted.
We will provide all reasonable resources to end the situation Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract, despite the situation of Force Majeure.